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Shipping + Returns


How is my order shipped?

We use DHL Express post for all US and international orders as well FedEx Express Saver for those being delivered within Canada. Estimated shipping timelines are listed below:

USA/Canada: 1-3 business days

International: 3-5 business days.

 

Where is my order?

Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

You can also log into your SETRA account at any time and select “My Orders” to review your order status.

 

How long will it take for my order to ship?

The shipping and processing times depend on the item you’re eyeing. The status of each product (backordered, made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.

Backordered: we don’t have it on hand yet but it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date.

Made to order: our jeweler needs to craft the piece for you once you order, it can take a bit more time to receive this type of product (up to 8 business days). Be sure to note the estimated shipping date so you can plan accordingly.

In stock: it’s in our facilities and ready for a new home! Shipping timelines are usually 2-3 business days but be sure to note the estimated shipping date.

 

Is signature needed and can you ship to a PO Box, APO or FPO address?

All shipments require a signature upon delivery so we do not ship to PO Boxes. We don’t recommend waiving the signature requirement as this increases the risk of loss, theft or damage. Should you choose to waive the requirement for signature upon delivery, we will not be able to reimburse or replace lost or stolen shipments.

 

How much is shipping?

Shipping is on us for all US and Canadian orders above $100 (before taxes and discounts)
US below $100 - $10 free shipping is applied
Shipping is on us for all European orders above $150 (before taxes and discounts)
European below $150 - $20 shipping fee
UK below $150 - $15 shipping fee
International below $200 - $30 shipping fee

 

Returns


How do I start the return process?

Log into your SETRA account (create one now if you didn’t create one at checkout) and select “My Returns”. You’ll be walked through the steps to select the item and generate the labels. If you're returning an Engagement ring or wedding band, email us at info@setrany.com and our Customer Happiness team will be happy to provide your return labels for you.

What’s your exchange policy?

We actually don’t offer exchanges for any pieces with the exception of our Engagement collection. This collection is eligible for exchange for a different size (not a different style). All other pieces can be returned for refund or store credit. You can then place a new order for the piece or size you’d prefer!

Why wasn’t my shipping refunded?

We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Why wasn’t my shipping refunded?

We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Can I return or exchange an engraved product?

Pieces that include an engraving are custom made to order so they are final sale. We’re not able to accommodate a change in size or engraving on any engraved items.

What’s your return policy?

We offer free returns within 30 days and store credit within 60 days. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved pieces are not eligible for return or exchange. Be sure to check out the Engagement FAQ's section for more details on the Engagement return policy.

ring size chart