- For jewelry orders we partner with UPS so your package arrives as quickly and safely as possible. We ship out of our New York office and depending on delivery location, shipping can take between 1-6 business days, with most locations being 1-4. Click here to view the UPS Ground Map. Please also refer to the individual product page, as fulfillment time varies by product. You can always track your order through your account or the shipping confirmation email sent after your order is sent out. If you need help finding your tracking number or have further questions about shipping, please email us at firstname.lastname@example.org.
- ◄+Do you ship internationally?
- Yes, we do! We currently ship domestically and to Europe, Australia, Canada, and Brazil. For international orders, please allow 5-7 additional business days for your package to arrive. The price for international shipping is calculated at checkout and varies based on your country. We partnered with DHL International to provide the best rates possible and the price for shipping will vary depending on the receiving country.
- ◄+Do you require signature upon delivery?
- Because jewelry is precious (and oftentimes expensive), we reserve the right to require signature upon delivery. We would hate to see your package end up in the wrong hands. If for some reason you would like to have this option removed, please email email@example.com for further assistance..
- ◄+Lost Packages
- If your package is lost in transit, please email us right away at firstname.lastname@example.org and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local DHL office for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Setra is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
ring size chart